Privacy Policy – KhaataPro
This Privacy Policy describes how KhaataPro ("we," "our," or "us") believes that privacy is the foundation of trust. When you choose us as your partner for Accounting, Invoicing and GST Billing, you entrust us with not just your business transactions but also your sensitive financial and personal information. We take this responsibility very seriously.
This Privacy Policy is designed to give you clear insights into what information we collect, why we collect it, how we use it, and the measures we take to protect it. Our goal is to ensure complete transparency so that you feel confident using KhaataPro to manage your business finances.
We are fully committed to:
- Protecting your personal, business and financial data with advanced security standards.
- Using your information only for legitimate business purposes like accounting, invoicing, GST compliance and software improvements.
- Complying with all applicable Indian data protection, taxation and financial laws.
- Giving you full control and rights over your data, including access, updates, deletion and portability.
Information We Collect
We collect your personal details such as name, email, phone number, GSTIN, PAN and billing information to provide accurate invoicing and seamless GST filing. This ensures compliance with Indian financial regulations and smooth operation of your account
Along with this, we capture usage information like device type, browser, IP address, and cookies. These technical details help us troubleshoot issues, improve performance and provide you with a secure and optimized experience.
You also share financial and business records like invoices, payments, customer/vendor details, and tax entries. This information is used strictly to deliver core features such as reporting, accounting and GST filing.
How We Use Your Information
Your data is primarily used to deliver KhaataPro’s features, such as invoice creation, GST returns, and account management. It also allows us to enhance reliability and keep improving the platform’s overall performance.
We use your contact details to send important service-related updates, billing reminders and compliance notifications. These communications are aimed at keeping your business operations running smoothly and on time.
Your information also plays a role in detecting fraud, securing the platform and meeting Indian taxation and data protection requirements. This way, you can use KhaataPro with confidence and compliance.
Finally, when you reach out for support, your data helps us quickly understand your situation and resolve issues. This enables us to provide faster, personalized customer service.
Data Security
We protect your information using SSL/TLS encryption, cloud technology which secures your data while it moves across the internet. Along with this, our servers and firewalls are built to restrict unauthorized access and keep your data safe.
Regular audits and monitoring are carried out to detect potential vulnerabilities early. These proactive measures strengthen the reliability of our security framework.
However, no system is fully immune to risks. We encourage you to use strong passwords and keep your login credentials private for extra protection.
Data Sharing and Disclosure
We value your privacy and never sell or rent your personal details to anyone. Data is shared only when required by government departments such as GST or Income Tax authorities for compliance purposes.
In certain cases, we work with trusted service partners like hosting providers or payment gateways, giving them limited access only to perform essential functions. This ensures smooth service without exposing unnecessary data.
If required by law, court orders, or to protect the rights and security of KhaataPro, we may disclose specific information. Such disclosures are always limited and legally justified.
Your Rights
As a user, you have the right to access and update your personal or business information whenever needed. This helps you keep your account details accurate and current.
You can also request deletion of your data, subject to Indian legal and taxation requirements. In cases where complete deletion isn’t possible, your data will be secured and retained only as required by law.
Additionally, you may request a copy of your data in a machine-readable format for transfer to another service provider. You also control your email preferences and can opt out of marketing messages anytime.
Data Retention
Your information is stored as long as you actively use KhaataPro services, ensuring seamless access to your records whenever needed.
Certain data may be retained longer if Indian taxation, accounting, or record-keeping laws require it. This is to maintain compliance with government regulations.
If you decide to stop using our services, request data deletion, or choose not to continue with a plan, we’ll safely keep your information for 30 days from the date your account becomes inactive. After this grace period, your data will be securely erased unless we’re legally required to keep certain records. Also, since the app works with offline auto-sync, if you’re using it in offline mode, no business data will be stored until the app goes back online.
Updates to Policy
KhaataPro may revise this Privacy Policy when we introduce new features, adopt updated technologies, or strengthen our security practices. Each change is designed to keep your data safer and your experience smoother.
We also update our policy to reflect changes in Indian compliance and taxation laws. This ensures that you remain aligned with the latest regulatory requirements.
We encourage you to review the policy periodically. By continuing to use KhaataPro, you agree to the updated practices and improvements.
At KhaataPro, your privacy and data security are at the core of our services. We are committed to protecting your personal and business information while delivering a reliable and seamless Accounting, Invoicing & GST Billing Software experience. By choosing KhaataPro, you place your trust in us—and we strive every day to honor that trust with transparency, responsibility, and security.
Refund & Cancellation Policy
At KhaataPro, we aim to provide seamless Accounting, Invoicing & GST Billing Software services. Please read our refund and cancellation policy carefully before subscribing.
- Subscription & Payment
- KhaataPro services are subscription-based (yearly, or multi-year).
- All fees are displayed on our website/app before purchase.
- Payments are processed via secure third-party gateways.
- Free Trial
- Users can try KhaataPro during the free trial with the Duration of 30 Days period before making a paid subscription.
- Once the trial ends, subscription charges apply automatically.
- Refund Policy
- No refunds will be issued once a subscription is activated.
- For eligible refunds, users must raise a request within 7 working days from the payment date.
- Refunds may only be considered in the following cases:
- Duplicate payment due to technical error.
- Payment failure resulting in deduction but no subscription activation (Special Cases).
- Cancellation Policy
- Users may cancel their subscription anytime by contacting support.
- Cancellation will stop renewal of the subscription.
- Access to premium features will remain active until the end of the current billing cycle.
- No partial refunds are provided for unused subscription periods.
- Manual Renewal
- Subscriptions need to be activated by contacting the support Team.
- Users are responsible for disabling renewal before the next billing cycle if they do not wish to continue.
At KhaataPro, customer satisfaction is our top priority. While we maintain a clear no-refund policy for active subscriptions, we ensure complete transparency in our billing process and are always available to resolve any concerns. By subscribing, you acknowledge and agree to this Refund & Cancellation Policy.
If you have questions or face any issues, please reach out to our support team — we are here to help you manage your business seamlessly.
Contact for Refund/Cancellation
For payment disputes, refund requests, or cancellation issues, please contact us:
📩 Support Email: support@khaatapro.com
📞 Support Phone: +91 911 211 8444